Browndale
Fire Co.
Fire Station
43
Standard
Operating Guidelines
Date of Issue: 3-11-97
Effective Date: 4-1-97
Developed By: Earl Obelenus
Issued by Authority of:
Earl Obelenus, Fire Chief
PUBLIC SERVICE CALLS
S.O.G. 200-97-1
I. PURPOSE
To define the category of
calls referred to as “Public Service Calls” and to establish guidelines
for handling such calls.
II. SCOPE
All fire department personnel.
III. RESPONSIBILITY
All fireground officers
IV. BACKROUND
Often the fire service is
called upon to assist the public or other agencies in various capacities.
Public assistance provides good public relations if handled properly and
efficiently.
Public service calls are
those that are considered non-emergency in nature nor life threatening.
They include, but are not limited to pumping out basements, removal of
an animal from a tree or assist the public, etc.
V. PROCEDURES
1. All public service calls
will be considered as non-emergency calls. Warning devices such as red
lights, sirens and air horns will not be used.
2. As per safety S.O.G.
300-97-1, personnel riding the apparatus will follow the standard operating
guideline. While the call is non-emergency in nature, it is possible that
while on the public service call an emergency call may be received and
protective gear will be essential.
3. A minimum amount of personnel
2 (two) should be used to complete the call. If a sufficient number is
not available, pagers may be activated to get the needed personnel response.
Often, public serice calls are pre-arranged and sufficient personnel are
at the station to handle the request. Communications S.O.G. 700-97-1 will
be followed to notify the county communications center of apparatus location
and status.
4. Browndale Fire Company
DOES NOT fill swimming pools. Therefore, such a request for public assistance
will be courteously denied and alternatives explained to the party involved.
5. Any equipment utilized
in the operations will be cleaned, maintained and inspected.
6. The service call will
be properly logged in the Incident Response Book at the station.
VI. SUPERSEDED GUIDELINE
This is a new guideline
on this subject matter and does not supersede any previous memo or guideline
on this matter.
Reviewed- 7-01-07
